IS IT POSSIBLE TO PICK UP THE PRODUCT IN THE STUDIO AT KARLAVÄGEN 8?

Yes. You can pick up your shipment in our studio / concept store.

DELIVERY & SHIPMENT TIME

Ca 2 - 4 weeks.

Each item is handmade after your order with an average delivery (inc. production) time of  2-4 weeks.

Only shipment:

SWEDEN
Normal delivery time is 1-2 business days when shipped through the Swedish Recommended Post Service.

EUROPE
Normal delivery time is 2-5 business days for orders outside of Sweden.

WORLD
Shipping time depend upon the destination. Note that the parcels shipped outside of EU may be held up in customs after arrival to the country and delaying the delivery time.

Note - At the moment we only ship within EU.

IS THE JEWELRY INSURED DURING SHIPMENT?

Yes. All Top Crystal Stockholm products are fully covered by insurance during shipment until the parcel is delivered to you. If the parcel is lost or damaged during shipment, please contact us.

DO YOU SHIP WORLDWIDE?

No. At the moment we only ship within Sweden and Europe. Please contact us if you want to purchase and ship the product outside of EU.

IS IT POSSIBLE TO RETURN A PRODUCT?

No rights of withdrawal due to the customised work of craftmansship for all of our products. Top Crystal Stockholm products are made to order products. 

We do have limited rights of regrets refund policy of 48h. By contacting us within the 48 hours after placing the order we will be able to offer you a full refund and cancel your order. This holds for all orders placed online or via email. To avoid any incorrect purchases we do offer personal guidance at our studio or via email before purchase.

After this 48 hour-mark, we will no longer be able to cancel, exchange or return your order. 

If the refund is within the 48 hour-mark and approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and make the refund too.

To make a refund please contact us through our contact form. Read more in our Terms & Conditions.

THE JEWELRY I RECEIVED DOESN'T MATCH MY EXPECTATIONS. WHAT CAN I DO?

Our primary task as a manufacturer and a company is your satisfaction with the products purchased from us. And we do our utmost to ensure that all of the products from Top Crystal Stockholm is of the highest quality. We therefore provide a guarantee against manufacturing and material defects of one year.

The guarantee applies provided that the jewelry has been cared for and used in accordance with our instructions (see care instructions) and that the certificate has been completed and signed by us or an authorized dealer.

Should the unfortunate occur that you are not satisfied or the product does not match the criteria we promise to do our best to rectify it. Please do not hesitate to contact us immediately upon receiving your jewelry.

DAMAGES & ISSUES 

The products are quality controlled before the shipment. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Top Crystal Stockholm provide 1 year manufacturing guarantee on all Top Crystal products. The manufacturing guarantee assure that the product meets the stated descriptions, quality of the materials and the design. 

The manufacturing guarantee cover repairs, or replacement needed in case the product fail or break due to manufacturer faults/defects with requirement that all parts of the original jewelry is present. We do not take responsibility over lost diamonds/gemstones.

The guarantee does not include jewelry that has been subjected to external physical force, neglect, accidents, abnormal usage, not followed usage-recommendations or if the jewelry is missing parts.

When purchasing products on our website you can choose to pay by VISA / Mastercard  / PayPal or
invoice. The invoice is administrated and handed over to Klarna AB. 

Apple Pay and Google Pay will be available options during spring.

Read more in our Terms & Conditions.

Yes, we do repair work.

Even high quality jewelry pieces are delicate due to the nature of the material, but they are also made to be worn. In case of damages & repairs we do provide limited repair services on Top Crystal Stockholm products for a fee.

Each product reparation is subject to its own assessment of the cost. Consult with us to get a quote. 

If the size option is not available on the product page:

Enter your size in the textbox in the cart.

If your size is not displayed in the drop-down menu: 

Choose the alternative "Enter custom size in cart" when choosing your product.
Go to the CART.
Enter your size in the textbox ENTER YOUR RING SIZE HERE ( in mm ) + OTHER REQUESTS in your shopping cart before the checkout.

Click here to go to your cart.

See example:

If the exact size you want to order is 17,5mm.

1. Choose "Enter custom size in cart" in the menu when choosing product.
2. Go to shopping Cart and enter e.g. "Size 17,5mm" in the text box.

Step 1

Step 2

On majority of the product pages we display the top three most common sizes in the size dropdown menu: 16mm, 17,5mm, 18,5mm. All other sizes can be entered in the shopping-cart.

– We do not resize Top Crystal Stockholm products !

What we do instead is that we produce a new product for a small additional fee. 

Why? 

One important aspect of producing a top quality jewelry is to have the product produced without second hand alterations. Once you start to change the product it will loose it original quality and look. 

A reduction or augmentation of the size normally require the ring to be cut at the bottom and bent to fit the desired size. The bending to change size can consequently result in deformation of the model and the prongs holding the diamonds, which further affects the quality of the stone setting and  increasing the risk of stones falling out. For long term quality we do not recommend to change size, even though it is possible.

How we measure: 

Top Crystal Stockholm follow the diameter size standard, measuring the diameter on the inner side of the ring in millimiteter (mm).

Ex. size 15 = 15mm in diameter (or 47,1 mm in circumference).

Our recommendation:

The absolutely best way to find the perfect size is to visit a jewelry store or a goldsmith to either try on rings or to measure the finger and see which size fits best. The second best option is to measure your own rings, choose the one you know fits you perfectly.

You are always welcome to visit us at Karlvägen 8 if you need any help to find your size.

Read more in the Size Guide.

Yes

The gold we use in our production is recycled gold i.e. gold that has been reprocessed to minimize the impact on the environment. We only use well-established and reliable suppliers of materials that work according to high industry standards. To recycle gold do not affect the quality of the gold and by quality corresponds to newly mined gold. 

Yes

For the main production we only use natural gemstones, that is natural diamonds, rubies, sapphires and emeralds. We want to offer our clients  high value & high quality products and therefore usage of natural gemstones is fundamental for our jewelry.

You can find jewelry with natural diamonds & gemstones under sections: FINE JEWELRY / MINIMAL / MEN / AUCTION

But also...

Due to the high demand for alternative laboratory grown diamonds Top Crystal Stockholm have added lab grown diamonds as an option for several of our favourite products. Please check the section  LAB in the menu. 

Please always check description of the products. We always state what kind of gemstone is used in the products presented. 

DIAMONDS:

As the industry standard for stones of 0,30 carat weight and up, we can by request provide our customers with the certificate originated from our suppliers. The types of certificates dependent on the origin of the diamonds and the most common ones are:

GIA - Gemological Institute of America ( www.gia.edu ),
AGS - The American Gem Society ( www.americangemsociety.org ),
HDR - The Diamond High Council / Hoge Raad Voor Diamante ( www.hrdantwerp.be ),
IGI - The International Gemological Institute ( www.igiworldwide.com ),
EGL USA - The European Gemological Laboratory United States of America ( www.eglusa.com ),
EGL - The European Gemological Laboratory ( www.egl-platinum.com )


GEMSTONES:

We do not provide certificates for other gemstones than diamonds. 

Yes, it's possible to create a jewelery with your own gemstones. Important to note: Because the gemstone is not purchased through our company we cannot answer for the quality of the stone and if it brakes during or after production. Before we start we will need to make an observation of the diamond to see the condition of it and to make sure we can work with it. 

A certificate of the stone is a big help in the production process if it is available.

Yes, of course it is possible! All of our products are possible to custom order in red gold, white gold, rosé gold or silver.

Manufacturing in platinum is limited. Please contact us to find out more.

Our gold standard is 18k for all of our jewelry. But we also have the possibility to work with 14k gold standard if requested. Contact us for more information. 

No. Unfortunately we do not purchase or melt down gold from customers.

Yes!

It is possible to send us photos of a similiar jewelry or your own drawings of the imaginary jewelry. Based on your description and the pictures we will create a draft design and give you a quote on how much it will cost to manufacture. 

The price for the draft image process is 500kr + tax up front. This amount will further be deducted from the final price as part of the process.